I wasn’t entirely sure what to expect from the telephonic support after signing up, but I was pleasa

I wasn’t entirely sure what to expect from the telephonic support after signing up, but I was pleasa

I wasn’t entirely sure what to expect from the telephonic support after signing up, but I was pleasantly surprised. The responses were generally timely and clear, which matched the expectations I had from the information on the website. What made the difference for me was how the support team patiently walked me through using the dialer and database features during a couple of calls. There was a moment when I was stuck on setting up automatic updates and the explanation finally made everything fall into place for me. That said, there were a few times when I wished the instructions were more detailed in the training modules, so I had to rely on calling support sooner than I wanted. Still, the priority assistance helped smooth over those bumps quickly. I was also happy with how easy it was to get my payment and invoicing sorted out through the portal, so the administrative side didn’t cause any hassle. Overall, the support experience was good and met my expectations, with just a little room for improvement in the training itself to reduce the need for extra calls.