When support just didn’t click for me
So, things kinda went downhill when I had an issue and reached out to the support team. At first I thought it would be a breeze, but it honestly felt like talking to a wall. The details I gave seemed to disappear into thin air because the responses I got were unrelated or just didn’t seem to fix my problem. It’s like no one really understood what was happening. I will give them this though — the dialer feature they use was fine and worked as expected, so kudos there. But beyond that, the communication side was honestly frustrating. I kept waiting for a follow-up and every time I got a generic message that wasn’t helpful. Tried to explain my problem multiple times over phone and chat but nada. Sometimes I wondered if I was not supposed to be using the software at all because the help wasn’t great. Definitely hoped for better support especially when something goes wrong because that’s when you really need someone on your side.