When support finally made sense
I wasn't sure if the telephonic support and communication would be straightforward because I heard mixed things before signing up. As I started using the calling tools and the dialer, it clicked that the support team actually understood the struggles in remote workflows fairly well and were prompt in addressing some issues I had with the database feature. The onboarding flow also matched my expectations to a good extent, although there was a slight delay updating me about some automatic updates which could be smoother. Overall, I felt reassured that the communication didn’t fall short even if some things were a bit slower than I hoped for. So, it mostly met what I thought but I'd say there's slight room for improvement in faster responsiveness on updates.