When support clicked and when it lagged compared to before
Compared to other remote workflow platforms I've used, WFHI's telephonic support was somewhat a mixed bag. Initially, I appreciated the polite and detailed explanations when reaching out about the dialer setup and database integration. The support team was reachable and generally patient, which was a positive experience not always common elsewhere. However, the responsiveness sometimes lagged, especially when urgent issues popped up during heavy call days, leading to delays that I hadn't experienced with my previous software. The onboarding training was thorough but required more time commitment than I expected. I noticed automatic updates were handy as they kept the software current without needing manual intervention, a point where WFHI excelled. Overall, the moment it clicked was during one of the routine support calls where the team clearly walked me through fixing a calling tool glitch; it felt reassuring. Yet, that assurance was tempered by occasional slower responses that prevented a higher rating. Balancing these experiences, I landed on a solid three stars.