4 out of 54 of 5Verified purchaseSupport and communication
When software glitched, support handled it fairly well
One day the dialer stopped responding mid-session, which was frustrating as I was in the middle of calls. I contacted support immediately and they listened carefully, then guided me step-by-step to fix the issue without rushing. Even though it took some time, I was impressed how they stayed patient and didn’t make it complicated. The problem got resolved smoothly and the software updated automatically after that, so the issue didn’t reoccur. For me, that showed the importance of having responsive support ready when things go wrong. Overall, while glitches aren’t great, WFHI’s team managed the situation well enough to keep me from being stuck too long or losing data during calls.