When onboarding hours didn't align completely
The training and onboarding session started out promising but left me with mixed feelings by the time I reached the dashboard walkthrough. The initial sign-up and invoicing process were clear and well-timed, making a good first impression. However, the training modules were designed around a standard set of hours that didn’t match my actual work schedule, which made it difficult to engage fully at times. While I appreciated the recorded sessions being accessible for review, the live support calls didn't always happen when I was available, which limited my ability to clarify doubts promptly. On the plus side, once I got used to the calling tools and database features, the workflow became easier to manage during my active hours. The dialer worked reliably, and I could see the value in the automatic updates that kept the software current. Though the onboarding process had some scheduling hiccups, there was a moment when everything clicked and I felt ready to use the software effectively despite those initial scheduling mismatches.