When onboarding didn’t click, things felt out of place
I came into the training expecting something more aligned with my pace and style, but right from the start, I didn’t quite feel that connection. The onboarding flow seemed rushed or maybe too technical for me to comfortably follow without getting overwhelmed. I found myself unsure about when I was expected to actually start using the software independently because the instructions sometimes felt vague or incomplete. The promise of confident use by the end just didn’t really materialize for me, and I sort of reached a point where I felt stuck rather than progressing. Even the telephonic support didn't quite bridge that gap for me as I was hoping. I realize now that while the software is probably fine, the way the training was structured wasn’t the right fit. It was disappointing because I was optimistic before starting, but when I couldn’t connect with the material and the processes around invoicing and call setup, it made me question my decision to continue. I wish something had clicked, but sadly that moment never happened.