When my questions got answered, I felt it clicked
I had mixed feelings about the support and communication from WFHI. Most of the time, the phone support was quite responsive and the people on the line tried their best to help me figure things out with the dialer and software setup. There were moments when I was stuck with database queries or training steps, and the support team was patient and walked me through it. However, some communications felt delayed, especially when I had urgent questions around invoicing and payments; it sometimes took longer for the answers to come through than I expected. The moment it clicked for me to trust the system was when a support representative stayed on the call patiently until the issue with the automatic updates stopping was resolved. Despite these ups and downs, I think the service tries to be helpful. I hope response times get quicker consistently so the experience will be smoother next time.