when it works, it works; but the daily glitches were annoying
Honestly, the sign-up and onboarding steps were straightforward the first time I tried them, so that was fine. The training modules looked promising and seemed like they would help in getting the calling tools and dialer set up properly. But once I started day to day use, I noticed the database feature behaved inconsistently. Sometimes it wouldn't save changes, and the automatic updates seemed to introduce new bugs rather than fix old ones. Telephonic support was okay when I called but not always available, which left me waiting when problems piled up. The invoicing process was pretty simple, so I appreciated at least that part of the service. Over several days, the combination of tech issues and patchy support made the experience less than ideal. I did think the notification about updates was useful though, so I'll give credit where it's due even if the daily experience was mostly frustrating.