When it finally clicked, it was more out of patience than design
At first, I expected to be up and running quickly with the WFHI software, but it actually took quite a while to get everything aligned the way I needed. The initial sign-up process was straightforward enough, but the actual onboarding dragged on longer than I had hoped, mostly because the dialing tools and database setup weren't as intuitive as I thought they might be. I did appreciate that the automatic updates happened behind the scenes without interrupting my workflow, which was a small relief. Calling features worked okay once I got through the learning period, but honestly, until that point, I often felt stuck or unsure about certain steps. The telephonic support was helpful when I finally reached them but getting there was a bit of a wait. Overall, I can say the moment I really felt comfortable came quite late in the process, which made me a bit frustrated along the way. I wish the onboarding flow could have been a little smoother and faster to really justify the time spent.