When it finally clicked during a troubleshooting session
The training and onboarding flow for the software was mostly smooth, and I appreciated the structured videos provided. However, during one session when a system glitch prevented me from completing a setup step, I felt a bit stuck. The automatic prompts didn’t immediately help, but when I contacted the support via phone, the representative helped me navigate that issue patiently. After that, the onboarding process became clearer, and I understood how everything fit together in practice. The training content is rich and detailed, which helped me grasp the more complex workflows, but it could benefit from better error-handling guidance. Overall, while most of the process worked well, I think improving the way onboarding tackles hiccups upfront would make a big difference for someone less tech-savvy. Still, I’m almost there with the setup, and the training has mostly set me up well to use the software regularly now.