when it finally clicked and what didn’t quite
So I was working through the onboarding training and tried to set up the dialer tool, but at first it was a mess, like I couldn’t quite understand how to make calls properly or save contacts in the database the way I wanted. It took a few tries because nothing really told me clearly what step to do next. But then after I went back and watched a couple more tutorial videos, it clicked a bit—the dialing process was simpler than I thought and using the contact lists got easier. Still the automatic updates happened while I was working and that threw me off a little cause something changed on the dashboard and I had to figure out the new layout. Overall, the training was helpful but not super smooth, the glitches and unexpected changes stopped it from being easy breezy. By the end I felt pretty okay with the setup though, so it saved some frustration but it really needed better explanations at times to avoid confusion.