when it didnt click at all
I was really hoping the steps to get started would be simple and make sense but honestly it felt all over the place. I was trying to set up the calling tools and the database part seemed really confusing since it came before I even got to understand the dialer. I was stuck at a point where the onboarding just kept looping me back to the signup without clear explanation. Every time I thought I got a hang of the software, the automatic updates would change things and I'd have to redo my setup. Even the invoicing felt complicated because it arrived before I fully understood how to use the tools or the training. Telephonic support didnt help much either; they kept referring me back to web guides instead of giving direct answers. It seemed like they expect you to figure the flow out yourself, and that made me frustrated. Overall, the sequence of steps during pre-purchase and sales felt unintuitive and poorly thought through for someone new like me, so after wasting time I just gave up on using the software and training here.