When it didn't click for me

When it didn't click for me

I have to be honest with you, from the moment I tried signing up and going through the pre-purchase info, I felt like I was left to figure things out on my own. The sales and onboarding information wasn’t clear or detailed enough to really understand what I was committing to. There were big gaps in guidance about how to use the dialer or integrate the database properly. I found myself spending a lot of time trying to work things out without much support initially, which was frustrating. The promised training felt generic and didn’t address the issues I hit in real use. Payment and invoicing was easier, but the lack of clear instructions before buying made the whole experience messy. Honestly, the moment it should have clicked for me — right after sign-up — it didn’t, and that affected my confidence in using the software effectively. I just expected more direction from you upfront.