When it clicked (or didn’t) during support
I honestly wasn’t sure the support system was going to be very helpful at first. The initial interactions felt quite slow, and I didn’t get answers as quickly as I hoped. However, I have to admit that once I finally got through, they were polite and tried to help with the dialer tool issues I was facing. The waiting time before getting a response was pretty long though, which was frustrating. Still, the database feature worked without any hiccups, so that was one bright spot. Overall, I’m not convinced I’d rely on their telephonic support again soon because it feels like too much effort to get simple answers. Yet, I can’t deny that the people on the phone were patient which I do appreciate. So, I guess if I were desperate, I might call again, but I’d prefer to figure things out on my own first if possible.