When it clicked and when it didn’t during onboarding
You offered a comprehensive onboarding process which initially felt overwhelming. At first, I struggled with setting up the database integration alongside the calling tools, and it felt like your training missed some details which I had to figure out by trial and error. I was expecting more hands-on guidance in those tricky moments, but that wasn’t quite what I got. On the other hand, after progressing through the modules and revisiting some training videos, there was a moment when everything clicked — especially understanding how automatic updates would reflect on my dashboard and not disrupt my workflow. That clarity helped solidify my confidence in the software, but until that point, I often found myself stuck and unsure. Your telephonic support was available, but I felt the responses were sometimes slow to address specific issues about the dialer and the database features. As for signing up and payments, that process was pretty straightforward and well explained. I appreciate that, since billing anxieties often complicate new software use. Overall, I like the software potential, but you could improve how mistakes in onboarding are handled because I did spend unnecessary time fumbling. The moment it clicked for me was promising, but it was a slow start that might discourage others without some tweaks from your side.