When I started onboarding, it just didn’t click like before
Honestly, I was expecting this software and training to feel smooth like the last one I used. But right from the very first step in onboarding, I found myself confused by the interface – the way they set up the dialer and calling tools was all different from what I was used to. I kept wondering why it felt so hard to adjust to this new system. The database feature was supposed to make things easier, but it seemed complicated compared to my previous workflows. Training sessions felt a bit rushed and the explanations didn’t match the clear guidance I had before. The automatic updates happened frequently but without much notification, which just added to my frustration because I kept finding things moved or changed unexpectedly. Support calls didn’t leave me feeling any better either since the explanations were a bit scattered. I was hoping to feel confident and ready by the end of it, but instead, I was just overwhelmed. It felt like the moment when everything should have clicked, it simply never did for me with this software.