When I realized the support might be needed again
Initially, I thought the sign-up and payment process would be straightforward, and in many ways, it was, with clear steps and timely invoicing. However, the moment it clicked for me was during the pre-purchase chats when I realized I would likely need help again next time. While the explanations of software features were okay, the sales side left me uncertain about what exactly was included and how the training would proceed. The labels and terminology sometimes caused confusion, making me unsure whether I understood it fully or not. Despite the presence of telephonic support, I felt I might need repeated calls to clarify things going forward, which is somewhat frustrating. Still, the onboarding flow was reasonable, and updates to the software seemed automatic, so maintenance was hassle-free. I appreciate the way billing was handled, but the process never felt like a smooth single journey at any point. To conclude, I would consider using it again but with some reservations about needing help to get through parts that are not immediately clear or accessible.