when i finally realized support was actually quick
I wasn’t too sure about the support speed at first because my initial queries took a little longer to get resolved. I mean, I get that sometimes things take time, especially with software and training packages as complex as this one. But one day I had a specific issue with the dialer not connecting properly during calls and figured I'd check with support again. This time around they responded within minutes and walked me through the steps in a very relaxed, easy to understand way. That’s when it clicked for me—that their support isn’t actually slow, just sometimes hard to catch if you’re not calling during peak service hours. Over the week I noticed their telephonic assistance was pretty consistent after that. The software updates also seemed to happen smoothly without me needing to chase anyone, which was cool. Signing up and payments went fine too, no issues there. Overall I'd say the support and communication got better than I expected from the start but it took a bit of back and forth for me to realize how responsive they could actually be when it mattered most.