When exactly the onboarding moment clicked, or not
My experience with the training and onboarding was a bit of a balance between frustration and satisfaction. The sign-up and payment process went smoothly, which I appreciated, as it set a positive tone. But in the early onboarding phase, there were moments where the instructions didn’t quite match the actual interface, causing some confusion. That meant I had to reach out to support a couple of times, and while telephonic assistance was available, the responses sometimes took longer than I hoped. However, once I got past that initial hiccup, the database feature and calling tools started to make sense and became pretty useful in daily workflow. That’s when things clicked for me — realizing that despite the rough start, the training materials did cover the essential aspects thoroughly. Still, a little more clarity during those first steps would have made a big difference.