When consistent support didn't really click
Over the course of my usage, I found the telephonic support to be quite inconsistent. At first, I thought the help desk would be reliable, providing prompt and clear answers. However, as days passed, it became clear that responses were often delayed and sometimes vague, which made troubleshooting frustrating. On one occasion, the issue I reported was acknowledged but nothing significant was done to resolve it for several days. While the initial signup and invoicing process went smoothly and without problems, the day-to-day support just didn't meet my expectations. Email replies took too long and I noticed that some times the representatives seemed unaware of recent software updates, which didn't inspire confidence. Despite these issues, I appreciate that billing and payments were handled cleanly and transparently, with no surprises. But I was hoping for a more consistently helpful line of communication, especially when the software had glitches or when I needed guidance using features like the dialer and database. Unfortunately, the support overall felt more like a bottleneck than a help.