What worked well was the fast support response
I appreciated how quickly the support team got back to me during the sales and pre-purchase phase. The sign-up and invoicing process was fairly straightforward overall, and getting answers by phone was nice; it saved me the hassle of figuring everything out alone. On the other hand, some details about the subscription options weren’t entirely clear at first, so I ended up needing more clarifications from the team. Still, the onboarding flow walked me through the necessary steps with minimal confusion, which made me confident that I'd be able to handle similar processes in the future. While I wouldn’t say it was perfect, there was a definite willingness from the team to assist. Given how well the telephonic support worked, I’d likely seek their help again next time I’m going through these stages.