What went well helped decide if I’ll come back
I reached out to WFHI’s pre-purchase team to understand the training and software features before signing up. The assistance I got was helpful in clarifying my doubts about the dialer and database tools. They patiently took me through the invoicing and payment parts too, which I appreciated because it’s always a bit worrying before starting with new software. On the other hand, I noticed that the onboarding flow could be a bit faster; I had expected a little more automated guidance instead of waiting to ask questions. Still, the sale experience gave me confidence that I could call support later if needed. So while some aspects were smoother than others, the good communication on payment and product info helped me decide I’d likely use their help again if I re-signup or need advice about updates. Overall, a balanced experience that told me I am not alone after signing up.