What was missing when things didn't go as planned
Overall, I found the pre-purchase and sales process fairly clear and straightforward, but what could be improved was the handling of unexpected problems. When I initially faced issues with accessing some features after signing up, the support channel took longer than expected to respond, which was frustrating considering I had paid and wanted to start immediately. The invoicing and payment system itself worked fine and was well explained, but the follow-up on these access issues was not as smooth. I understand that software and training take time to understand fully, but I was hoping for a bit more proactive communication when things went wrong. This delay in assistance made parts of the onboarding feel less efficient than I would have liked. Despite these problems, the sales and sign-up steps were mostly fine, just missing a more responsive help experience when hiccups occurred.