What was missing were clear steps and real clarity
I had hoped the support communication would guide me through the onboarding, especially with the calling tools and database features. Unfortunately, I found that the explanations were quite vague and sometimes left me more confused than before. The automatic updates introduced changes but no one walked me through what had altered or how to adjust. It was frustrating trying to navigate the dialer and software access with no clear instructions available. When I called for telephonic support, the responses were polite but lacked detailed explanations, so I ended up guessing or trying on my own. The invoicing and payment process felt straightforward at first, but without adequate support to confirm my understanding, I kept doubting if I was doing things right. I believe the onboarding flow could be significantly improved by offering clearer communication and step-by-step guidance over the phone or through written materials. Without that, I struggled to get started to the level I wanted, and the support left me feeling somewhat abandoned rather than helped. I had anticipated a warmer, more reassuring experience, but instead, it felt incomplete and lacking essential clarity in many areas.