What Was Missing Was Timely Responses
My experience with the training and onboarding was disappointing mainly due to slow responsiveness. When I faced issues with the calling tool setup, I reached out for telephonic support multiple times but found delays between my calls and their replies. While the training materials were decent, I often needed clarifications that were not provided promptly, making me feel stuck for longer periods. On the other hand, the software updates installed automatically without creating further problems, which was a positive aspect. Still, because the human support component lagged, progressing through the onboarding felt frustrating and less efficient than expected. I wanted more timely and proactive communication throughout, especially during the initial stages when I had the most questions and needed reassurance. The lack of responsiveness from the support team was what ultimately undermined the otherwise functional training design.