What was missing was timely response
I reached out to your team before even signing up to clear some doubts, but getting a response was painfully slow. Each message waited many hours or even days for an acknowledgement; that really made me frustrated. The lack of quick replies left me unsure about how to move ahead. When I finally got connected, the answers seemed generic and didn't quite address my specific questions. I was hoping for clearer, more helpful communication that matched the urgency. This slow responsiveness made the pre-purchase process a hassle, discouraging enough that I reconsidered using the software. There was no prompt guidance and no live support during off hours when I had time to dive in. This missing piece in the communication left a very poor impression, and it made the whole experience quite disappointing because I wanted to get started quickly but the follow-up was nonexistent. Honestly, for a remote workflow tool, timely interaction should be a priority, and here, that was clearly missing.