What was missing was the timely help and responsiveness
I tried hard to get the software running smoothly but something always went wrong. Whenever I faced access issues or needed help with the dialer feature, getting a quick response from support was a problem. I called several times and waited long periods, but the calls either dropped or were pointless because no one could actually fix the problem promptly. Automatic updates sometimes created errors rather than improvements, leaving me stuck without clear guidance. I wasn’t sure if the delayed responses were due to volume or lack of resources, but it made me question if anyone was actually monitoring my issues. The onboarding process was not very clear, and the training left gaps in understanding critical steps. The billing was not my primary concern, but the inconsistent software access and poor support definitely made the experience frustrating. I wish there had been more proactive communication or at least timely callbacks. Overall, it felt like what was missing was a consistent and responsive human touch that could have made all the difference.