What was missing was the proactive support I hoped for
I had expected that telephonic support would provide me with immediate and clear guidance whenever I encountered any issues. Unfortunately, what I experienced was quite different. There were several instances where I had to troubleshoot problems on my own because the support didn’t proactively reach out with solutions or updates about automatic changes in the software. The communication was mostly reactive, and I felt like I was repeating myself multiple times to get even basic answers. Compared to other services I've used before, I had hoped this would be more streamlined and less frustrating. While the team was polite when reached, they weren’t as knowledgeable or fast as I expected. I often had to spend extra time navigating the database feature or the dialer alone before getting any meaningful help. This meant an overall slower workflow and added stress, especially when payments or billing questions came up. So, while some support was available, what was really missing for me was the proactive, informative communication that could have saved me effort and made the whole experience much clearer and less taxing.