What was missing was clearer communication initially
I had a few issues right from the start with the sign-up process which was not as intuitive as one might expect. However, the sales and pre-purchase support team managed to resolve them after I contacted telephonic support and escalated the matter. Despite this, there was a lack of some basic FAQ materials or quick troubleshooting guides, which could have prevented some of the back-and-forth communication. The training and onboarding experience was straightforward once I got past the initial hurdles, and the dialer plus calling tools worked quite well throughout. The database feature was robust and integrated smoothly with my workflow. Automatic updates were handled seamlessly and required no manual intervention from my side. Overall, the setup was effective, but I felt a little more preparatory information beforehand would have saved me time. The invoicing and payment steps were clearly explained and went without a hitch.