What was missing was clear guidance
I started with some optimism because the sales process was cordial and the initial materials looked promising. There was enough information to get a general idea, but by the time I had completed signup and was going through training, I didn’t feel fully confident about what I had committed to. The explanations were often general rather than specific, which left some gaps in understanding how the calling tools or the database would fit into my daily work. Payment and invoicing were straightforward enough, but lacking in detailed guidance. On the positive side, support was polite and reachable when I tried calling, though that didn’t entirely fill the gap in clarity I was hoping for. In the end, I think what I found missing was a more structured walk-through to build complete confidence before proceeding, as everything felt a little fragmented and I was left wondering if I had truly grasped the process.