What was missing: ongoing support
Initially, the telephonic support was alright and the people were polite. I appreciated that I could get answers to specific setup questions during the initial calls. However, after the initial setup, the ongoing support felt lacking. There were very few follow-ups or proactive checks on whether things were running smoothly. It often felt like once the software was set up, the responsibility was entirely on me with little guidance. The support communication was primarily transactional, handling isolated incidents rather than providing continuous help. I do give credit for the setup support being competent and friendly, but I wished for a more ongoing partnership or availability for queries as I continued using the tools and dialer. Without that, I often felt stuck when minor issues cropped up later on during my daily use of the database and calling features. More regular check-ins could have made this a better experience overall.