What was missing in training and onboarding

What was missing in training and onboarding

The onboarding process was pretty rough. When some of the initial steps didn’t work right, there was no clear guidance on how to fix them or where to ask for help. The training sessions didn’t cover troubleshooting at all, which left me stuck more than once. It felt like they assumed everything would go smoothly from the start, but things often didn’t. The software itself was mostly fine once I got past that stage, so I can give them that. But the lack of support for when things go wrong during onboarding was frustrating. I expected a smoother walkthrough with some backup plans or hints on common errors. Instead, it was very barebones and I had to guess a lot. That definitely hurt the experience for me.