What was missing in their response left me stuck and ignored
Looking back at my experience with this provider, I wish I had more responsive communication before buying. I tried reaching the support team multiple times regarding the invoicing procedure and software setup, but the replies were either very delayed or sometimes no response at all. This left me frustrated and stuck with problems that I couldn’t resolve myself. The sign-up process was okay, but the lack of clear guidance afterward caused me trouble. I expected to at least get a quick call or mail with detailed instructions when I had difficulty accessing the dialer and database, but I was mostly waiting without answers. Ultimately, this lack of responsiveness made me regret signing up because I couldn’t fully use the services or training. There was no follow-up or priority assistance to help me with the issues I faced. Reflecting on it now, what was sorely missing was timely and clear communication from their team, which would have saved so much time and stress. I hope they can improve this aspect for future customers so they don’t feel as abandoned as I did in my experience.