What was missing in the support was frustrating
I expected the telephonic support to be easier to access and more straightforward to navigate. Usually, when there is a problem with software in my experience, the first step is to reach out to support and get quick guidance on fixing the issue or understanding the features. However, with WFHI, it took me a long time to find the right phone number and then even longer to connect with someone qualified to help me. Unlike other services where you immediately get routed to the help you need, here the process felt murky and you have to keep calling back. This was especially disappointing because the initial training and onboarding led me to expect a smooth experience in support too. I was hoping the telephone assistance would fill the gaps quickly but it seemed like a missing piece, and this slowed my progress for sure.