What was missing in the onboarding details
Signing up felt straightforward enough, and the initial dashboard setup seemed user-friendly. However, as I began to integrate the calling tools with my existing workflow, I quickly realized a crucial gap. There was no clear guide or tutorial on configuring the dialer features tailored to my specific needs. I spent quite some time just experimenting, hoping to find some intuitive instructions, but that wasn’t the case. Coincidentally, at one point, a support call helped clarify a setting, which was the only bright spot. Beyond that moment, most of the process felt vague and left me piecing things together on my own. The database function’s practical use was unclear during setup, and automatic updates weren’t explained well enough to anticipate impact on my workflows. I expected more thorough onboarding, including structured training on using the software's complexities instead of making me figure it out by trial and error. The invoicing and payment instructions came without sufficient detail, adding to the challenge. While the sign-up was relatively smooth, everything afterwards was lacking in guidance, making the initial days frustrating and inefficient.