What was missing in the onboarding
The training and onboarding process for the software lacked clarity in several areas. The instructions provided were minimal and did not prepare me well for using the software independently. I had to rely on additional resources outside the initial training to figure out basic functionalities, which was time-consuming. The onboarding flow was somewhat disjointed, making it difficult to know the correct sequence of steps. The support offered during onboarding was limited, so I anticipate needing further help if I have to set up or use new modules again. This ongoing dependency could have been avoided with a more comprehensive onboarding. Although the software itself seems functional, the lack of a thorough introduction means the user experience is not seamless. I would not consider this a one-time investment in learning but an ongoing process requiring support.