What was missing in guidance

What was missing in guidance

I have to say, the training and onboarding didn’t quite meet my expectations largely because it felt like I was making most things up as I went along. The materials themselves were there but didn’t always explain the workflows clearly, so I ended up spending a lot of time experimenting and sometimes repeating tasks until they clicked. They did have some decent telephonic support, but even then, I felt like the answers were patchy and not always fully helpful, which kind of circles back to the lack of proper initial guidance. It wasn’t like the software was terrible — the automatic updates worked fine and the dialer, once I figured it out, was okay to use. Still, there was this underlying feeling that I was expected to fill the gaps myself, which isn’t what I had in mind for training. If there was a stronger step-by-step onboarding routine or more detailed live sessions, that would have helped. So yeah, the support was something alright, but what was missing was a comprehensive walkthrough that really connected the dots for me.