3 out of 53 of 5Verified purchaseSupport and communication
what was missing in day to day communication
The telephonic support itself was decent and usually picked up quickly, which I appreciate. But over the days, I noticed the responses sometimes lacked detail or the follow-up was not consistent. At first, help felt promising but I found myself having to call back several times to clarify what next steps were. The training was okay but not as interactive as I hoped and sometimes the email replies missed parts of my questions. Overall, it’s fine day to day but if you want full certainty and detailed guidance each time, this will feel a bit incomplete. I do recognize the updates on software were automatic, so that part improved steadily, helping with the database and call tools.