What was missing from support experience
The support I received was a bit underwhelming. At various points when I called, I felt like I was being passed from one representative to another without much progress. There was a noticeable amount of waiting on the phone, which tested my patience more than I expected. Sometimes I had to repeat my concerns multiple times because the person on the line didn’t seem to catch all the details the first time. Maybe the telephonic support tool itself is fine but the human interaction component did not quite meet my expectations. On the positive side, the invoicing and payment process was straightforward and well-organized, which I appreciated as it reduced one area of stress. Still, the delay in communication made the onboarding and software usage a bit frustrating. The database feature itself seems useful but I had to wait for answers before I could really utilize it properly. Overall, the support and communication aspect left me wishing for faster and more effective responses.