What was missing for my actual work hours
I started with high hopes that the software and dialer would fit well with the irregular hours I keep. The sign-up process was straightforward, and I appreciated that. However, when it came to the calling tools, the automatic updates seemed to push system-wide resets at inconvenient times. I work mostly 午後 and evening shifts, but the active hours on the dashboard did not sync properly with my schedule. I found myself unable to customize the hours meaningfully, which put me off. Moreover, the database feature felt clunky when trying to retrieve contacts for the hours I was available. Telephonic support was helpful only once, on the third day, but otherwise hard to reach, which made onboarding frustrating. The training did not specifically cover adjusting workflows for different working hours, so I was left to figure it out myself. Overall, while the invoice and payment systems ran smoothly, the lack of adaptation for my actual work hours diminished my experience and usefulness of the software.