What was missing during the onboarding process
I want to start by acknowledging that the training materials provided were generally comprehensive, and I appreciated the effort you put into covering the basics. However, as days progressed, I found that there were gaps in how the onboarding process supported day-to-day usage. It would have been helpful if you had included more detailed guidance on adapting the software to specific remote workflows rather than general instructions. Some of the features, like the dialer and database management, required independent exploration; a deeper training module on these could reduce the time spent experimenting. Also, the automatic updates sometimes changed interface elements without clearly communicating these changes, which was frustrating and slowed down my daily routine. On the other hand, the telephonic support was responsive when I called, though I felt a bit of repetition was necessary each time since context wasn’t always retained. Better continuity in support would enhance the experience. I noticed the signup was straightforward, yet invoice details sometimes lacked the thoroughness I hoped for, making financial tracking a bit cumbersome. Overall, you gave me a solid base during onboarding, but some improvements could smooth out ongoing usage and learning.