2 out of 52 of 5Verified purchaseSupport and communication
What was definitely missing in the support
I honestly felt like I had to figure out so much about the software on my own. The training was okay but when it came to communicating with support, I struggled a lot. They were not very forthcoming with clear answers and often I was sent back and forth without a concrete solution. Maybe the automatic updates were smooth enough, but the lack of guidance made me waste valuable time trying to fix things that should have been straightforward. I expected better assistance especially during onboarding but instead, I kept circling back to the same issues. I think they could improve the telephonic support pretty badly because without it, I felt lost at times and kept wondering what exactly I was supposed to do next.