What took me by surprise was how quickly I was up and running
I wasn’t expecting things to move quite so quickly once I had started. They have a telephonic support line that really helped me through the initial steps, and I found their guidance quite clear and measured. Usually, onboarding software and systems like this can be slower, but here the training sessions, even though remote, felt well-paced and easy to follow. The call dialer and database were configured smoothly without too many bumps, which made the early phases more reassuring. I was also impressed with the sign-up and invoicing process which was straightforward—no unexpected delays or hassles searching for payment options. While I had braced myself for a longer wait on any required updates or adjustments after I’d started, the automatic updates seemed pretty timely. Overall, though the process was condensed, it felt measured and not rushed which made me more comfortable going forward. I think they’ve found a good balance between speed and support, which genuinely surprised me considering I wasn’t sure what to expect initially.