What surprised me was their slow response
I found the software itself fairly capable once I got access, but getting that access was an ordeal. I had multiple back-and-forths with support asking about login issues, and while they eventually got back to me, the delays were longer than I expected. I was surprised because usually software providers respond quickly when there are access problems. The telephonic support seemed helpful in tone, but the response time made me weary of repeating my explanations. It felt like I was explaining the same problem multiple times to different people without much resolution. However, once I got signed in, the updates happened smoothly and I could navigate the database feature adequately. The training materials were okay, although I hardly benefited because I was still fighting access hurdles. Overall, I appreciate that the software works well in normal use, but the onboarding experience was frustrating due to slow, inconsistent responses. At this point, I am hesitant to rely heavily on this service because the initial responsiveness was not what I had hoped for, and I’m not entirely sure if future problems will be handled more efficiently or not.