What surprised me was the mixed match to my expectations
I expected the WFHI software and access experience to be a bit more streamlined based on what I'd read. On the positive side, the sign-up and payment process was exactly as I anticipated—clear and straightforward. The onboarding and training modules did cover the essentials but didn’t quite fit my preferred pace, which slowed down my initial engagement. When I got to using the dialer and database features, I found them useful but not as intuitive as expected. The automatic updates sometimes changed things without much notice, which caught me off guard. Telephonic support was there when needed but not always consistent in response promptness. Overall, some elements matched what I had imagined while others were surprising, particularly in how the software evolved during use compared to the original setup steps I went through.