What surprised me was the mix in support quality
By the end of my support interactions, I felt moderately confident about resolving any issues but what surprised me was the inconsistency in communication. Initially, the telephonic support was quite helpful with prompt responses and clear answers, which gave me a good sense of confidence. However, in later calls, I found that some explanations were overly technical and a bit difficult to follow, leaving me puzzled for a while. Despite that, the overall efficiency of resolving my queries was decent because they did provide follow-up emails summarizing the conversations, which helped me clear my doubts after the call. I liked that the support team was reachable through multiple channels and the average wait times were reasonable. Overall, the experience gave me a mixed impression: I wasn’t sure how seamless future support would be but the assistance I got was good enough to keep me moving forward with the software.