What surprised me was the amount of waiting during the process
Looking back at my experience with the pre-purchase and sales process, one thing that stood out was just how much waiting there was involved at various stages. I had expected the onboarding discussions and invoicing steps to be a bit more streamlined and less time-consuming. The actual sales staff were quite helpful and patient, but several times I found myself stuck waiting for responses or for follow-up calls before I could proceed. The sign-up and payment workflows were fairly clear once you got to them, but the lead-up to that involved more waiting and repeated queries than I anticipated. On the plus side, the training itself came through very well and explained calling and database features effectively. The telephonic support was satisfactory once everything was set up, with no excessive hold times. Automatic updates helped keep the platform smooth so I didn’t have to worry about manual installations. I thought the overall experience felt quite positive despite the delays, but these waiting periods did slow down the process and require a lot of patience. I guess I was just surprised by how long it could take before you’re fully up and running. Still, the product itself ticks most boxes, and I can appreciate the thoroughness if you don’t mind waiting a bit.