What surprised me was how quickly they responded to my first call
When I was looking into the software, I wasn’t sure how responsive the team would be, but what really stood out was how quickly they picked up on my first phone call. It was surprisingly fast and efficient, much more than I expected from a remote setup. After that, the email responses became a bit slower, though still decent overall. The signup process for the software was smooth and the invoicing came promptly without any issues, which helped keep things moving. The training materials were good, and as I started to explore the dialer and database features, I found them intuitive with clear labels and instructions. Automatic updates were pushed through without interrupting my work. The telephonic support during follow-ups was patient and helpful, though I can’t say every single interaction was super quick. Still, the initial responsive approach really made a positive impression on me, and I felt they cared about helping me get started. I hadn’t expected such a prompt reply the first time I contacted them, and that definitely set a good tone for the rest of my experience.