What surprised me was how quickly I could get set up and running
I must say that the pre-purchase and sales experience took longer than I expected, but the actual setup of the software was surprisingly efficient. Initially, I thought it might take many days to get access and start training with the platform; the sales team explained quite thoroughly though the signup process did have some back and forth questions over invoicing and payment options. Once those were settled, I was able to access the software interface and begin onboarding rather swiftly. The combination of the training resources and telephonic support meant I didn’t get stuck for long at any point. The dialer and database features integrated with my workflow more quickly than I anticipated as well. What struck me the most was the balance between a thorough introduction and an easy-to-navigate user experience available right away. I wouldn’t say it was perfect, of course—there were moments when certain automatic updates led to minor adjustments having to be made—but all in all, I was pleasantly surprised by how fast I was able to start using the software effectively. This was much faster than what I had expected going into the whole process.